Midgard IT follows a very strict client take on process to ensure the systems are fit for purpose and to set up all our maintenance routines. Once the take on is complete, we will go over all our findings and subsequent recommendations with the new client, advising of any deficiencies and improvements that can be made. We typically divide the recommendations into Immediate, Medium and Long Term, with some recommendations required for the systems to continue functioning.

99.9% of all issues are resolved remotely, however should an on-site visit be required, provided you are inside our geographic area, then this is included. Most issues are prevented by our weekly maintenance run.

Yes. Having an email server in your office results in having a single point of failure for the most business critical application. As we are not tied to Microsoft products we can also advise on alternative products, this includes various office suites and a choice of mail servers.

We support Windows, Mac and Linux workstations, and Windows and Linux servers.

Although our standard SLA is 4 hours from the time the call is logged, almost every support call is dealt with within the first 60 minutes. Our 24×7 server monitoring system always notifies us of critical server issues before our clients do and they are dealt with as soon as humanly possible.

This is a vitally important part of any business with local servers in-house. We offered a range of local and hosted solutions to cover both off site and rolling backups.

Yes. We have multiple Cloud solutions including hybrid (a combination of Cloud and local) options. We will go through all of them with you and find the one that best fits your company needs.

1 Year contract to start with. Year 2 onwards, it can be as little as a rolling contract with a 90 day cancellation period.

The planning and scheduling will take place within 48 hours. The actual support take on will be scheduled to avoid disruption to users as much as possible. We normally have all our remote management agents installed within 3 days. This allows us to start the take on, which consists of discovery, cleanup and documentation. This process takes on average 3 hours per PC, half day per server and half day per site for a single site less than 30 users. This process is typically done out of hours to minimise any downtime that may be required.

We typically request 48 hours’ notice to ensure we have staff available for this ad-hoc work. We work hard to ensure the user is correctly setup and the login details, printers and email signatures are installed before the user starts. That ensures that the new user feels welcome on day one.

No – all our charges our transparent and easy to understand. In the event of additional work being required outside of our contracted service, Midgard IT will always agree and sign this off with senior management prior to undertaking the work.

Midgard IT’s standard business IT support hours are between 9am and 6pm Monday to Friday. If additional support hours are required, we can discuss with you and agree a suitable service and cost.